Website Policy

Buybcbudonline Policies

SHIPPING

SHIPPING, HANDLING & PAYMENTS

 If you spend $150.00 or more, you are eligible to receive FREE Xpresspost shipping to anywhere in Canada! Enjoy the convenience of getting your weed delivered right to your door, discreetly and at no cost to you.

 Free Xpresspost shipping cannot be combined with any other promotion or offer that we provide, only sales items offered on our website may be combined with our Free Xpresspost shipping discount.

 Once payment is accepted an order will begin its processing. It will take 1-3 business days of accepting the payment for the order to be shipped. Orders are only shipped Monday to Friday, orders are not shipped on Weekends or Civic holidays.

 You will be emailed your Canada Post tracking ID after your order is shipped. Depending on where you live in Canada, it may effect how soon you receive your order.

 

TIME IN TRANSIT ONCE SHIPPED

Xpresspost shipping:

Regional = 1-3 business days in transit 

National = 3-5 business days in transit

 

            *Regional Regions: British Columbia, Alberta, Saskatchewan, Manitoba

           *National Regions: Ontario, Newfoundland and Labrador, Prince Edward Island, Nova Scotia and New Brunswick, Québec, Nunavut, Northwest Territories,Yukon

 

SHIPPING ERRORS

At buycbudonline.com, we go to great extents to make sure you get what you ordered, if you receive your order and find an error, i.e sent the product, then you have up to 7 days from receiving your order to report such issue.

If there is an error with your order, and you receive the wrong product, you will be entitled to a credit of up to $20 to use towards your next order, if you prefer the product you ordered, we will provide you with a $5 credit to mail us back the wrong product you received in error, the returned product must not be damaged or used, if after we inspect the pen/cart and deem it returnable, you will not be eligible for a replacement and the pen/cart will be returned back to you.

GUARANTEE

GUARANTEED FLOWER

That’s Right! Our flowers are guaranteed for quality. You can feel confident ordering from us thanks to our easy return policy, if for whatever reason your flower you ordered is not the way it is supposed to look, we replace it! All you need to do is follow our replacement guidelines below!

 

GUARANTEED  DELIVERY

 We guarantee that your order will arrive to your door successfully, if for whatever reason your order gets lost in the mail, damaged or Canada Post does not deliver it, we will replace the order and send it out at no cost to you. We however do not guarantee delivery times as Canada Post may be delayed, as it depends on where you are in Canada, shipping delivery times may be effected.

 If you make a mistake on your address, or if a package is for whatever reason rejected, then you will have to pay a $59.00 restocking/shipping fee, as soon as we receive the payment, we will start processing your order again.


RETURN TO SENDER 

 If we receive your order from Canada Post, we will contact you to inform you we have received a returned package. You are required to pay a $59.00 restocking fee, in order for us to mail out your package again. If after 14 days from when we informed you, you do not respond, your order will no longer be retrievable.

WARRANTY

WARRANTY ON ALL BUYBCBUDONLINE.COM PRODUCTS

Although defective product does not happen often, we still want you to feel happy and confident knowing we stand behind our products, as we are and deal directly with other craft growers, and manufactures for our product line.

For your defective products to be eligible for a credit, we require you to send us a video of it the video must be in 1080HD. We will not accept low quality videos. The Video must clearly show the remaining solution in the pen and it being defective in the same video. If your video is not suffice we will inform you.

 

To be eligible for a credit, the flower must.

  • Be reported within the first 7 days of receiving your order.
  • We must see the issue to be present in video.
  • The flower must not be crumbled and in full bud form
  • Must not have any water damage.

  If you fail to report the issue in 7 days, you have up to 14 days of receiving it to report any issue, and you could also be eligible for a a small credit.

 

If we deem your product defective, and it falls within our warranty period of 7 days, we will provide you with a store credit of $24.00. If it fails within 14 days and then you will receive a $10.00 credit.

If you report the defect after 14 days we will not provide you any form of credit.

 

DEFECTIVE WEBSITE CREDIT

After we deem your product defective, we will generate your credit in form of a checkout coupon code, the coupon can not be transferred, or sold. The coupon code will be valid to your ordering email.

All buybcbudonline.com credits are in the form of a checkout coupon code.